Help Center
A question, a bug, or need help setting up Plan & Multiply? Our support team replies within 24 business hours (Mon-Fri, 9am-6pm Paris time). Most questions find an immediate answer in the resources below.
Before contacting us
- Make sure your app is up to date (App Store or Play Store > Updates).
- Check the help center for step-by-step guides.
- Browse the FAQ below for the most common questions.
- For a bug, note the device, the app version, and the steps to reproduce.
Frequently asked questions
The 10 questions we receive most often at support — full answer under each.
How do I reset my Plan & Multiply password?▼
On the login screen, tap "Forgot password". Enter your email — you’ll receive a reset link valid for 1 hour. If you don’t receive the email, check your spam folder and confirm the email matches your account.
How do I create a budget envelope in the app?▼
In the "Flexible" tab, tap the "+" button in the top right. Name your envelope (e.g. "Groceries", "Restaurants", "Transport"), set a monthly cap in euros (or your local currency), pick an icon and color, then save. You can create unlimited envelopes — free, no caps.
How do I export my budget data?▼
Go to Settings > Data. Choose your preferred format (CSV for Excel/Google Sheets, or PDF for a printable summary). Select the period (1 month, 6 months, 1 year, or the full history). The file is generated and downloaded immediately to your device.
Is the app really free?▼
Yes, Plan & Multiply is free. The free tier includes all essentials: unlimited envelopes, fixed expenses, savings goals, the 3F method, and daily tracking. Premium (7-day free trial, no credit card) adds month-to-month continuity, multi-device cloud sync, family sharing, and extended history.
How do I share my budget with a partner?▼
Wallet sharing requires Premium. In Settings, open "Sharing", generate a QR code or invite link, send it to your partner. Once accepted, you both see the same envelopes in real time, while keeping the ability to have private personal envelopes.
Is my financial data secure?▼
Yes. Plan & Multiply works without a bank connection: your financial data is stored locally on your device. If you enable cloud sync (Premium), data is end-to-end encrypted (key stored locally, never sent to our servers unencrypted). We’re GDPR-compliant and never sell any data.
Why doesn’t the app connect to my bank?▼
It’s on purpose. Plan & Multiply doesn’t use a bank connection for privacy and simplicity reasons. You enter income and expenses manually (it takes less than 2 minutes a day). In exchange, your data stays private, the app doesn’t depend on a third-party bank, and works worldwide without a PSD2 aggregator.
How do I migrate from an older version?▼
If you’re on a version older than V3.0, the app auto-detects your existing data on first launch and offers migration. Follow the on-screen instructions (it takes 30 seconds). If you run into issues, contact support: we can help you recover your data manually from an export.
Which devices are supported?▼
Plan & Multiply is available on iOS (iPhone and iPad, iOS 15+) and Android (phones and tablets, Android 10+). Sharing and cross-device sync are available with Premium. A web version (planandmultiply.com/app) is in development for 2026.
How do I cancel my Premium subscription?▼
Premium is managed directly through the App Store (iOS) or Google Play (Android). To cancel: iOS — Settings > your name > Subscriptions > Plan & Multiply > Cancel. Android — Play Store > Profile > Payments and subscriptions > Subscriptions > Plan & Multiply > Cancel. Cancellation takes effect at the end of the current period, and you keep Premium access until then.
Didn’t find your answer?
Our support team is based in France and replies in French or English. The average first-response time is 6 business hours. For a critical bug (data loss, repeated crash, blocked payment), mention "URGENT" in the subject line — these tickets are handled first, usually within 2 hours.
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