Help Center
A question, a bug, or need help setting up Plan & Multiply? Our support team replies within 24 business hours (Mon-Fri, 9am-6pm Paris time). Most questions find an immediate answer in the resources below.
Before contacting us
- Make sure your app is up to date (App Store or Play Store > Updates).
- Check the help center for step-by-step guides.
- Browse the FAQ below for the most common questions.
- For a bug, note the device, the app version, and the steps to reproduce.
Frequently asked questions
The 10 questions we receive most often at support — full answer under each.
How do I reset my Plan & Multiply password?▼
On the login screen, tap "Forgot password". Enter your email — you’ll receive a reset link valid for 1 hour. If you don’t receive the email, check your spam folder and confirm the email matches your account.
How do I create a budget envelope in the app?▼
In the "Flexible" tab, tap the "+" button in the top right. Name your envelope (e.g. "Groceries", "Restaurants", "Transport"), set a monthly cap in euros (or your local currency), pick an icon and color, then save. The free tier includes 3 flexible envelopes to get started; Premium unlocks unlimited envelopes.
How do I export my budget data?▼
Export is a Premium feature. Go to Settings > Data, choose CSV or PDF and select the period. The file is then generated on your device.
Is the app really free?▼
Yes, Plan & Multiply is free to start. The free tier includes 3 flexible envelopes, unlimited fixed expenses, 2 savings goals, the 3F method, partner invitation and read-only access. Premium unlocks higher limits, two-way sync, automatic settlement, shared jars and extended history.
How do I share my budget with a partner?▼
In Settings, open "Sharing", generate a QR code or invite link and send it to your partner. Invitation and read-only access are free. Premium lets both participants edit the budget with two-way sync, automatic settlement and shared savings jars.
Is my financial data secure?▼
Plan & Multiply works without a bank connection and budget data stays on your device by default. If you enable a cloud feature, the required data is encrypted before sync. See the privacy policy for the applicable processing, providers and deletion controls.
Why doesn’t the app connect to my bank?▼
It’s on purpose. Plan & Multiply doesn’t use a bank connection for privacy and simplicity reasons. You enter income and expenses manually (it takes less than 2 minutes a day). In exchange, your data stays private, the app doesn’t depend on a third-party bank, and works worldwide without a PSD2 aggregator.
How do I migrate from an older version?▼
If you’re on a version older than V3.0, the app auto-detects your existing data on first launch and offers migration. Follow the on-screen instructions (it takes 30 seconds). If you run into issues, contact support: we can help you recover your data manually from an export.
Which devices are supported?▼
Plan & Multiply is available on iPhone and iPad with iOS 16 or later, and on Android. Invitation and read-only access are free; shared editing and two-way sync are Premium. Check your store listing for exact device compatibility.
How do I cancel my Premium subscription?▼
Premium is managed directly through the App Store (iOS) or Google Play (Android). To cancel: iOS — Settings > your name > Subscriptions > Plan & Multiply > Cancel. Android — Play Store > Profile > Payments and subscriptions > Subscriptions > Plan & Multiply > Cancel. Cancellation takes effect at the end of the current period, and you keep Premium access until then.
Didn’t find your answer?
Our support team is based in France and replies in French or English. The average first-response time is 6 business hours. For a critical bug (data loss, repeated crash, blocked payment), mention "URGENT" in the subject line — these tickets are handled first, usually within 2 hours.
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